Privacy Policy
Surfers Paradise Festival has a firm commitment to privacy. We take your privacy concerns seriously and want to make every effort to address them as we strive to offer our site visitors a high quality, interactive and personalised experience. That is why we have adopted the following policy, which explains our position on information gathering and how we intend to use and share any information we collect. It is important to note that this policy applies only to information collected by Surfers Paradise Festival and does not apply to information obtained or used by Surfers Paradise Alliance or its affiliates through other means.
Surfers Paradise Festival collects and stores Personally Identifiable Information such as your name, address, e-mail address, etc. What information we collect and store depends on the page you are visiting and the services you elect to participate in. We use this information to operate our services, provide you with the highest quality services, offer you opportunities we think will be of interest, and better tailor the advertising you see from us to suit you. This information is not shared with anyone outside of Surfers Paradise Alliance and Surfers Paradise Festival except as provided for in this Privacy Policy. More specifics on the information we collect are outlined within this policy.
This Privacy Policy is subject to change from time to time. If the policy is revised, a notice will be placed in the Member Center where registered members of our service may also update their personal information, subscribe to e-mail newsletters and revise the permissions that they previously granted. They may also receive an e-mail outlining the change. Non-registered users of Surfers Paradise Festival may view the privacy policy, including any revisions, by clicking on the "Privacy Policy" link on the home page of Surfers Paradise Festival. If the changes represent a material departure from our current policy or materially affect users' rights and obligations, if feasible, the changes will be posted on this page 30 days in advance of their effective date.
What information we collect and how it is used
Access to the majority of content, services and features on Surfers Paradise Festival requires users to become registered members. Member registration requires you to provide certain Personally Identifiable Information, such as your name, e-mail address, street address, gender, and date of birth. You will be asked to select a member name and password so that you have access to this information and can revise it in the future. To complete the registration process, we will send you a validation e-mail message. You must click the link in the e-mail to fully activate your membership account. You will also have the opportunity to subscribe to e-mail newsletters and alerts and elect to receive e-mail Offers sent to you on behalf of Surfers Paradise Festival advertisers. Some features and services may require additional Personally Identifiable Information or other demographic information. We may collect other personal information when you provide feedback, comments, engage in chat, message boards, interactive forums or participate in surveys, or if you contact us offline. For example, when you enter contests you will be asked to also provide your phone number so that we can reach you in the event you've won a prize. All users may decline to share such information with us by choosing not to register on the Web site or use our services. Only registered members, however, may access certain content, services and features.
You may also be asked to create a separate registration account with some of the services provided by partners and other providers on Surfers Paradise Festival. Be aware that the information collected by these providers may be subject to the privacy policy and terms of use of that provider, and we recommend reviewing these prior to submitting your registration.
If you wish to forward an article to a friend, we will ask that you provide your friend's name and e-mail address. While we collect statistics on which articles are forwarded, we do not sell, rent, or market your friend's personal information, and retain the information only as long as necessary to provide this service.
Passive Data Collection and Use
Like most Web sites, Surfers Paradise Festival also collects and logs information automatically and through the use of electronic tools that may be transparent to you, such as your IP address, the name and location of your Internet Service Provider, the type and version of your browser, the length of time that you stay on Surfers Paradise Festival, search queries, your click-stream data, the location that referred you to Surfers Paradise Festival and the average number of pages viewed. If you visit another Web site prior to browsing, that Web site might place personally identifiable information within a URL, which may be logged by us. Your IP address is the identifier assigned to your particular computer when you access the Internet. Depending on how you connect to the Internet, your IP address may always be the same, or it may change each time you access the Internet. Note that logging your IP address does not in and of itself provide us with your name, e-mail address or home or work address. We use this log information for systems administration and troubleshooting purposes and may also use it to gather general demographic information about you such as your general location and your Internet Service Provider. In order to better provide our services to you and to develop member profiles that enable us to focus our site, services and advertisements on your interests, we may correlate this log information with other information about you, such as your registration information or newspaper subscription records.
Use of Cookies
Most standard Web browsers contain a feature called "cookies," which allow a Web site to place information about a user's visit to that Web site in a small data text file that is stored on the user's computer. Our use of cookie technology will likely be transparent to you and is used to recognize you and hold information from one visit to the next in an effort to increase your ease of use of Surfers Paradise Festival and to allow us to better understand how people use our site through click-stream analysis. For example, cookies are used to store your member name and password, sparing you from having to re-enter that information each time you visit. Another example is that we may use cookie technology to control the number of times you see a particular advertisement while visiting Surfers Paradise Festival. You can turn the cookies feature off by using your browser preference options, but doing so will severely limit your access to Surfers Paradise Festival and may prevent you from registration.
Some of Surfers Paradise FestivalÕs third party content providers also may place a cookie on the user's computer. If a user chooses to monitor or restrict cookies that are placed on his computer, the user can determine the Web site that is attempting to place a cookie. Those cookies are controlled by the content provider, and users should refer to that provider's privacy policy for further information regarding its use of cookies.
Use of Personally Identifiable Information
Personally Identifiable Information may be accessed by the user who entered it, by Surfers Paradise Alliance and Surfers Paradise Festival personnel, and by certain third parties, such as those who provide technical support or content services to Surfers Paradise Festival. We ask these third parties to keep any personal information supplied by us confidential. We also endeavor to keep your Personally Identifiable Information inaccessible to other users or advertisers of Surfers Paradise Festival. Note that your member name will be displayed on our homepage when you visit Surfers Paradise Festival as a logged in member. We will also display your e-mail address and contact information in your Member Center. We make every effort to make the Member Center secure; it can only be accessed by logging in with your member name and password.
We also reserve the right to disclose Personally Identifiable Information when deemed necessary or appropriate to comply with the law, respond to claims, protect our computer systems and customers, ensure the integrity and operation of our business and systems, or protect the rights, property or safety of Surfers Paradise Festival, its affiliates, or others.
We will not disclose your Personally Identifiable Information without your advance permission except as explained in this Privacy Policy or as explained at the time the information was collected.
Use of Aggregated information
In order to describe our services to prospective partners, advertisers and others, we may use your Personally Identifiable Information to create a compiled, aggregate view of the Surfers Paradise Festival audience and their usage patterns. We use Aggregated Information to operate our services and to better understand our audience as we develop new content and services. Aggregated Information may also be shared with third parties we contract with to provide content and services on Surfers Paradise Festival as well as advertisers so that they can better understand our audience. For example, we might disclose that a certain percentage of our users are female or within a certain age range or live within a cluster of zip codes.
Member Mail and E-mail Offers
Surfers Paradise Festival does not rent, sell, barter or give away its user or member lists or its users' or members' names, e-mail addresses or mailing addresses for use by advertisers and other third parties for the purpose of solicitations, unless the user has previously given his or her consent at the time of general registration or registration for a specific contest or service. If a user granted permission to receive solicitations (referred to as e-mail Offers) at the time of registration but subsequently wishes to opt out from receiving such solicitations, the user may go to the Member Center and change one or more of the category-specific permissions related to receiving e-mail sent on behalf of Surfers Paradise Festival advertisers.
All registered users will receive periodic Member Mail via e-mail related to their membership account or various features and services on Surfers Paradise Festival that their membership entitles them to access. Because Member Mail is an important part of our service to you, users cannot opt-out of receiving Member Mail.
When a user specifically authorises e-mail solicitations, we make available the user names and other Personally Identifiable Information in accordance with the applicable license. Please refer to the legal notices and license terms of our Jobs service for further details.
Our HTML-encoded e-mail messages include graphic files, which we use to gather information about e-mails sent our members. When such a message is opened in an HTML-capable e-mail program, the recipient's computer accesses our server to retrieve the graphic file, and allows us to record and store the date and time, the recipient's e-mail address, and other standard logging information. These HTML-encoded e-mail messages may also read cookies.
Affiliated sites, linked sites and advertisements
Surfers Paradise Festival expects its partners, providers of content and services and advertisers to respect the privacy of our users. Be aware, however, that third parties, including our partners, providers of content and services, advertisers and others accessible through our site may have their own privacy and data collection policies and practices. For example, during your visit to Surfers Paradise Festival you may link to, or view as part of a frame on a Surfers Paradise Festival page, certain content that is actually created or hosted by a third party. Also through Surfers Paradise Festival you may be introduced to, or be able to access information, services, Web sites, features, contest or sweepstakes offered by other parties. Surfers Paradise Alliance and Surfers Paradise Festival is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.
Changing your personal information
In general, a registered member may return to his or her account information page in the Member Center to update the information he or she previously provided to us. To prevent minors from improperly entering contests for which they are not eligible, we may require additional proof from people asking to change their birth date information. Information you provide to Surfers Paradise Festival may be stored by us for an indefinite time. This information includes the registration data as well as information provided in conjunction with various membership services, contests or features available on Surfers Paradise Festival.
You can delete your Surfers Paradise Festival membership account in Member Center by clicking on the link labeled "delete your account." By doing so, all but a transactional record of your membership account will be removed from our databases, though some records may remain on back-up media. Note that by deleting your account, you will cancel your membership and no longer be able to access Surfers Paradise Festival.
If after visiting your Member Center you are unclear on how to change your information or have other questions, please contact us via e-mail at info@surfersparadise.com or by phone at 07 5584 3700.
Remember the risks when you use the Internet
You should know that when you voluntarily disclose personal information on the Surfers Paradise Festival Web site, that information can be collected and used by others and may result in unsolicited messages from other people. While we do our best to protect your personal information, we cannot be responsible for information that you choose to publicly disclose. Further, you are solely responsible for maintaining the secrecy of any passwords or other account information. Although we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public and to work with responsible third parties, we cannot guarantee complete security for your information.
In addition, our advertisers, content providers, partners and other Internet sites or services that may be accessible through Surfers Paradise Festival have separate data and privacy practices that are independent of us, and we disclaim any responsibility or liability for their policies or actions. Please contact those sites directly if you have questions about their privacy policies.
International users
If you are an international user, by using Surfers Paradise Festival or by registering for any of its services, you agree that Surfers Paradise Festival may collect, use and transfer your personal information as described in this privacy policy, including transfers outside the country where you live. If you reside in a country in the European Union or other jurisdiction that provides access rights under law, you may access your personal information or have it corrected or updated by going to your account information page and personally updating the information. In accordance with applicable law by contacting us. In some jurisdictions, you may be charged a reasonable fee for access to information.
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